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http://shop.oreilly.com/category/customer-service/faq-examples.do
Sunday, 27 November 2011
Thursday, 24 November 2011
Referendum NZ 2011, Different voting systems
* FFP
+ Only one vote for the local MP and that mp will represent in the parliament.
+ Hard for small party to win seats.
* PV (Preferential Voting)
+ Like FFP but you rank your local MP instead. Ranking from 1 to 4
* SM (Supplementary Member)
+ Like MMP but smaller party will have less seats than the votes they get.
* STV (Single Transferable Vote)
+ Each electorate has more than one MP
+ Easy for small party to get elected.
http://www.youtube.com/user/ReferendumNZ#p
+ Only one vote for the local MP and that mp will represent in the parliament.
+ Hard for small party to win seats.
* PV (Preferential Voting)
+ Like FFP but you rank your local MP instead. Ranking from 1 to 4
* SM (Supplementary Member)
+ Like MMP but smaller party will have less seats than the votes they get.
* STV (Single Transferable Vote)
+ Each electorate has more than one MP
+ Easy for small party to get elected.
http://www.youtube.com/user/ReferendumNZ#p
Wednesday, 23 November 2011
Random, Misc
scrapple - Like spam in a tasty sause
relish - Pickled fruit and veges
Gandalf (Lord of the ring) - Ian McKellen
It smells like sweat and virginity. LOL
(Artist)Coop. Wheel girl is one of his drawings
lederhosen - German beer festival outfits for guys
relish - Pickled fruit and veges
Gandalf (Lord of the ring) - Ian McKellen
It smells like sweat and virginity. LOL
(Artist)Coop. Wheel girl is one of his drawings
lederhosen - German beer festival outfits for guys
Sunday, 20 November 2011
Crm 4 Email Tracking
When you track an email in Crm, it means an email activity record will be generated from an income email which matches the track criteria.
Once an email is tracked, you will be able to find it in your Crm activity list with Type = E-mail
To manually track an email, click on the "Track in CRM" button in the Crm integration ribbon section in Outlook.
To automatically track an email, you need to choose how much emails to be tracked/copied into crm.
The token (e.g. CRM:0002001) is there to allow Crm to set the "Regarding" field automatically.
Once an email is tracked, you will be able to find it in your Crm activity list with Type = E-mail
To manually track an email, click on the "Track in CRM" button in the Crm integration ribbon section in Outlook.
To automatically track an email, you need to choose how much emails to be tracked/copied into crm.
The token (e.g. CRM:0002001) is there to allow Crm to set the "Regarding" field automatically.
Email tracking CRM 4.0 - Here's 4 Easy questions
Q1. What is the difference between the three options?
1. All Emails
2. Emails in Response to CRM emails
3. E-mail messages from CRM Leads, Contacts and Accounts
The first one is obvious. The second one states that any email that originated in CRM, if replied to, the reply will be tracked in CRM. The third one specifically tracks emails from CRM Leads, Contacts and Accounts (which is obvious too).
Q2. If I click on "Set Regarding" and link an email message from one of my customers - why does it not remember next time he sends me an email and automatically "Set Regarding" to his contact record
If you have enabled Smart Matching based email correlation (On by default in CRM 4 and configurable for CRM 2011 in System Settings), AND if the second email that you want to have regarding object set automatically is part of the original thread conversation, then the email will have the regarding object set automatically. If the second email is having a different subject or set of recipients, then the email will nto have the regarding set as CRM will find that to be a different conversation.
Q3. I get some email automatically linking (getting tracked) where it says "Regarding NONE" - does that mean it's not attached to a record? where do I find that email in CRM?
Email are automatically tracked if you have chosen one if the 3 options in Q1. The Regarding object is set as None since there is no history for that email (no previous email in the thread has a regarding object set). You will be able to see all emails in the Activities Grid.
Q4. How does it decide if it should track the email and where it should put it? (is it looking at the email address only or something else)
Answered in Q3.
1. All Emails
2. Emails in Response to CRM emails
3. E-mail messages from CRM Leads, Contacts and Accounts
The first one is obvious. The second one states that any email that originated in CRM, if replied to, the reply will be tracked in CRM. The third one specifically tracks emails from CRM Leads, Contacts and Accounts (which is obvious too).
Q2. If I click on "Set Regarding" and link an email message from one of my customers - why does it not remember next time he sends me an email and automatically "Set Regarding" to his contact record
If you have enabled Smart Matching based email correlation (On by default in CRM 4 and configurable for CRM 2011 in System Settings), AND if the second email that you want to have regarding object set automatically is part of the original thread conversation, then the email will have the regarding object set automatically. If the second email is having a different subject or set of recipients, then the email will nto have the regarding set as CRM will find that to be a different conversation.
Q3. I get some email automatically linking (getting tracked) where it says "Regarding NONE" - does that mean it's not attached to a record? where do I find that email in CRM?
Email are automatically tracked if you have chosen one if the 3 options in Q1. The Regarding object is set as None since there is no history for that email (no previous email in the thread has a regarding object set). You will be able to see all emails in the Activities Grid.
Q4. How does it decide if it should track the email and where it should put it? (is it looking at the email address only or something else)
Answered in Q3.
Thursday, 17 November 2011
Things to note for a CRM3 to CRM2011 upgrade
Hi team,
Two things (I found out so far) which are important to know for a CRM3 to CRM2011 upgrade project - which need to be part of a system requirement checklist –
1. CRM 2011 requires SQL Server 2008 (use SP1 for R2 to avoid a known issue)
If the existing SQL Server in PRODUCTION is below this version, a SQL Server upgrade is required so licensing and hardware costs would need to be considered.
2. CRM 3.0 Server is NOT supported on 64bit platform
A (transitional) 32bit server is required for a CRM 3.0 to CRM 4.0 upgrade. After that, the databases would be copied and used in a 64bit server. Even though the 32bit server is only required during the upgrade, it is a part of the process we need to consider.
Two things (I found out so far) which are important to know for a CRM3 to CRM2011 upgrade project - which need to be part of a system requirement checklist –
1. CRM 2011 requires SQL Server 2008 (use SP1 for R2 to avoid a known issue)
If the existing SQL Server in PRODUCTION is below this version, a SQL Server upgrade is required so licensing and hardware costs would need to be considered.
2. CRM 3.0 Server is NOT supported on 64bit platform
A (transitional) 32bit server is required for a CRM 3.0 to CRM 4.0 upgrade. After that, the databases would be copied and used in a 64bit server. Even though the 32bit server is only required during the upgrade, it is a part of the process we need to consider.
Wednesday, 16 November 2011
How much does a Microsoft exam cost?
Microsoft $205 + GST*
http://www.auldhouse.co.nz/content/99c776d9-8745-48ef-b1c2-9f2a86af0b91.html
http://www.auldhouse.co.nz/content/99c776d9-8745-48ef-b1c2-9f2a86af0b91.html
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