Monday 27 June 2011

Analytic questions when problem shooting

* Why is it happening?
* What is the cause of it?
* If you know the cause what is the another things maybe affected? (e.g. if a setting in a config is cause a problem, does it cause other problems?)

* Can we isolate/narrow down to the problem?

* It is a story and make the story line clear in your head.

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